Shipping policy
Shipping Policy
Last updated: October 2026
Thank you for shopping with Moveco! Please read this policy carefully so you know exactly what to expect when ordering from us.
Free Shipping
We offer free shipping on all orders to the United States and Canada. No minimum order value required.
Some items may be shipped from our partner fulfillment centers. Regardless of origin, all orders are fully tracked and covered by this shipping policy.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays. You will receive a confirmation email once your order has been placed.
Delivery Time
Once your order has been dispatched, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
Please note that delivery times are estimates only. Actual delivery may vary due to factors outside our control, including customs processing, carrier delays, and peak holiday seasons.
Order Tracking
Once your order ships, you will receive a second email with your tracking number. Please allow 3–5 business days for tracking information to become active after receiving your shipping confirmation.
You can use your tracking number to monitor your package at any time through the carrier's website.
Customs & Import Duties
Some orders may be subject to customs duties or import taxes upon arrival in your country. Any such charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information before placing your order.
Lost or Delayed Packages
If your order has not arrived within 30 days of the estimated delivery date, please contact us at contact@moveco.store and we will investigate and resolve the matter promptly. We are not responsible for delays caused by customs, carrier issues, or incorrect addresses provided at checkout.
Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the damage. We will arrange a replacement or full refund as appropriate.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at contact@moveco.store and we will do our best to update it before dispatch.
Contact Us
If you have any questions about your shipment, please reach out to us at contact@moveco.store. We aim to respond within 24–48 hours on business days.