Refund policy
We want you to be completely happy with your Moveco purchase. Please read this policy carefully before requesting a return.
Return Window
You have 30 days from the date of delivery to request a return or report an issue with your order. Requests made after 30 days will not be accepted.
How to Start a Return
To begin a return, contact us at contact@moveco.store with:
- Your order number
- The reason for your return
- Photos of the item if it is damaged, defective, or incorrect
Do not send items back without contacting us first — unrequested returns cannot be processed. Once we review your request, we will provide instructions on next steps.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation email)
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
Damages, Defects & Wrong Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery at contact@moveco.store with clear photos of the issue. We will arrange a free replacement or full refund — you will not need to return the item in most cases.
Refunds
Once your return is received and reviewed, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, return the original (if eligible) and place a new order once the refund is confirmed.
Non-Returnable Items
The following items are not eligible for return:
- Items returned after 30 days of delivery
- Items that are used, worn, or not in original condition
- Sale or discounted items marked as final sale
- Items damaged due to customer misuse
Contact Us
For any return or refund questions, reach out to us at contact@moveco.store. We aim to respond within 24–48 hours on business days.